New users hit aha-moments in minutes, not weeks.
Most onboarding is a help-doc graveyard. Replace it with an interactive Peutly tour that adapts to the user's role, walks them to first value, and pings your CS team when someone stalls. Activation goes up; tickets go down.
Static documentation is where activation goes to die.
New users don't read help docs. They click around until they hit friction, then they file a ticket, or worse, churn. Walking them through your product with a tailored, branched, interactive Peutly tour means they discover the right feature in the right order, with the right amount of context. Your CS team gets early-warning signals when a user stalls, and your support queue shrinks.
What teams typically notice
The qualitative outcomes customers tell us about when they switch.
Users hit aha-moments sooner
A tour that walks the user to first value beats a help-doc wall every time.
Fewer tickets in week one
When the tour answers the question, the support ticket never gets filed.
Earlier signal on stalled users
Track which step lost the user, then rewrite that step. The tour evolves with the product.
Role-aware paths
Admins, end-users and viewers see different chapters of the same tour. One source, multiple paths.
Four capabilities you will lean on every week
Each is a first-class feature, not a bullet on a roadmap.
Branched by role
Admins get setup steps; end-users get day-one tasks. One tour, multiple paths.
Personalized to the account
Show the customer's actual workspace data when they hit the tour.
In-app or standalone
Embed inside your app, or send as a standalone link in onboarding emails.
Stall detection
Peutly pings CS when a user pauses mid-tour for over five minutes.
A typical workflow
The four steps customers walk through to stand this up.
Capture the activation flow
Walk the path your most successful new users take in their first session. Capture once.
Branch by persona
Add chapters for admin vs end-user vs viewer. One source of truth, three paths.
Embed at signup
Drop the tour into your onboarding modal or post-signup email. Triggered per user.
Watch the funnel
See which step stalls activation. Rewrite the copy. Ship in seconds.
“We replaced our 14-step onboarding wizard with a Peutly tour. Day-seven activation went from 28% to 65%. Our CS team went from 80 tickets a week to 30.”
Onboarding that learns as you ship.
Edit your tour without rebuilding the app. Free for 14 days, no credit card.