Terms of Service

These Terms govern your use of Peutly. By signing up, creating an account, or otherwise using the Peutly platform, website and related services (together, the "Service") you agree to these Terms and to our Privacy Policy, and to our Data Processing Agreement, which governs how we process personal data on your behalf. The Service is provided by Peutly, based in the Netherlands. If you are agreeing on behalf of a company or other organisation, you confirm you have the authority to bind that organisation, and "you" then means that organisation.

Peutly is a business service. You use it in the course of your trade, business or profession, not as a consumer, and consumer-protection rules for distance contracts do not apply.

We may update these Terms from time to time (see section 15). If you do not agree with them, the simplest thing is not to use the Service.

Peutly is a software-as-a-service platform that lets you capture, edit, host and analyse interactive product demos. You bring your product (or a captured representation of it); we host the demo and give you the tools to build, share and measure it. We offer a free trial and paid plans, and the features available on each can change as we improve the product. Some plans carry additional terms set out in an order form or plan description, which sit alongside these Terms.

• You must be old enough to enter a binding contract where you live, and not barred from receiving the Service under any applicable law.
• You're responsible for keeping your login credentials safe and for everything that happens under your account.
• You confirm the details you register with are accurate and that you'll keep them up to date.
• Your subscription licenses one workspace. You can add as many people from your own organisation to it as you like, but please don't share access with people outside it, and don't use one workspace to run demos on behalf of another company.
• Tell us within 24 hours at security@peutly.com if you suspect a security incident on your side.

Everything you upload, capture, import or generate inside Peutly ("Your Content") stays yours. You grant us a limited, worldwide, royalty-free licence to store, process, transmit and display Your Content strictly to the extent needed to run the Service for you and the people you share demos with. We do not sell Your Content, and we do not use it to train AI models. When you use the AI assistant or AI voice-over, the relevant content is sent to the AI providers named on our sub-processor page, under terms that do not allow them to train on it either. AI output can be wrong, so review it before you publish.

You're responsible for Your Content and for making sure you have the rights to use it and to let us process it on your behalf. Please don't capture special categories of personal data, government identifiers, payment card data, passwords or other credentials in a demo. Only password fields are masked when you record, so use the editor's blur, hide and replace tools on anything sensitive before you publish. If your demos collect data from viewers, you are responsible for telling them how you use it and for asking consent where the law requires it, including for analytics tools you connect.

You agree not to use Peutly to:

• Break the law, or help anyone else break the law, in your jurisdiction or ours.
• Impersonate another company's product, or run phishing, fraud or influence operations.
• Stalk, harass, threaten or defame anyone.
• Host malware, or content you have no right to distribute.
• Probe, overload, disrupt or tamper with our servers or infrastructure, or try to gain unauthorised access to any system or account.
• Reverse-engineer the Service, or circumvent its security or usage controls, except where the law expressly permits it.

We'd always rather sort things out with you first. But where something clearly breaks the rules above or puts other customers at risk, we may suspend or limit access straight away.

Paid plans require an active subscription. Fees are shown at checkout or in your order form and are billed monthly or annually, in advance. We use third-party payment providers to process charges; we're not responsible for their systems, and you're responsible for any costs (such as bank fees) arising from failed or declined payments. We may change our prices, but a change only takes effect for you at the start of your next billing period, and we'll give you notice before it does.

Annual plans are eligible for a pro-rata refund of the unused portion if you cancel within the first 30 days. Monthly plans cancel at the end of the current billing month and are not refunded. Beyond that, refunds are at our reasonable discretion, for example, if we can no longer provide the Service to you. Late invoices may accrue statutory interest under Dutch commercial law.

The Service itself, meaning our software, website, branding and everything we've built to deliver it, belongs to Peutly and our licensors, and nothing in these Terms transfers that ownership to you. We grant you a non-exclusive, non-transferable, revocable licence to use the Service in line with these Terms for as long as your account is active. Please don't copy, resell, republish, adapt or create derivative works from the Service without our written permission. Your Content is covered by section 4, not this section.

We only name you as a customer, or show your logo, in our marketing after you have agreed to it in writing. You can withdraw that at any time by emailing legal@peutly.com.

We aim for strong uptime and we'll be transparent when something goes wrong. Scheduled maintenance is announced in advance where we reasonably can. We don't publish an uptime guarantee today. If you need specific service levels and service credits, we can agree them with you in a written order form. Outside of that, the Service is provided on a commercially reasonable basis.

We put real care into Peutly, but except as expressly stated in these Terms and to the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied. We don't warrant that the Service will be uninterrupted, error-free, or fit for a particular purpose, and we're not responsible for loss caused by matters outside our reasonable control. Nothing here excludes any warranty or right that cannot be excluded under Dutch or EU consumer law.

Each party's total aggregate liability arising out of or relating to these Terms is capped at the fees you paid Peutly in the 12 months before the event giving rise to the claim. Neither party is liable for indirect, consequential, incidental or punitive damages, or for lost profits or data. Nothing in these Terms limits liability for intent or deliberate recklessness (opzet of bewuste roekeloosheid) of a party or its management, death or personal injury, your payment obligations, or any liability that cannot lawfully be limited under Dutch law.

You agree to defend and indemnify Peutly against third-party claims, damages and reasonable costs arising from Your Content, your use of the Service in breach of these Terms, or your infringement of someone else's rights. We'll let you know promptly about any such claim and give you reasonable cooperation in handling it.

These Terms apply for as long as you have a Peutly account. You can terminate at any time by cancelling your plan or closing your account. Either party may terminate for material breach if the other hasn't cured it within 30 days of written notice, and we may suspend access sooner where section 5 applies or where the law requires it. Before your subscription ends you can export demos as video or GIF and export your leads as CSV. After it ends, we keep Your Content for 90 days so you can resubscribe, and then delete it, unless the law requires otherwise. If you ask us to delete it sooner, we do so within 30 days of your request. Encrypted backups are overwritten within a further 35 days. If a payment fails, published demos keep playing for a 7-day grace period while we retry the payment; after that the subscription ends. To close your account, email privacy@peutly.com and we confirm in writing when it is done. Sections that by their nature should survive termination (such as 4, 8, 11 to 13 and 16) do survive.

We may update these Terms occasionally. For material changes we'll give at least 30 days' notice by email to workspace admins before they take effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. If a dispute comes up, let's try to sort it out directly first by emailing legal@peutly.com and we'll engage in good faith. Anything that can't be resolved that way is subject to the exclusive jurisdiction of the competent court in the Netherlands, without prejudice to any mandatory consumer-protection rights you have where you live.

If any part of these Terms is found unenforceable, the rest stays in force. Our not enforcing a right straight away doesn't waive it. These Terms, together with any order form, our Data Processing Agreement and our Privacy Policy, are the whole agreement between us about the Service.